"Optimizing Human and AI Agents for Better Customer Interactions"
Optimizing Human and AI Agents for Better Customer Interactions
Based on user reviews
Rating Distribution
Elias Navarro
24 days ago
We've been running Solidroad for three months now in our customer support team of 25 reps. It reviews every single chat and call automatically, spotting issues we missed with manual QA. The AI simulations for training are a standout; reps practice real scenarios and get instant feedback, cutting onboarding time by weeks compared to our old role-play sessions. Honestly, the custom scorecards save supervisors hours weekly. Minor hiccup with initial API tweaks, but support fixed it fast. Great value at around $30/user/month for what it delivers in CSAT lifts.
Albert Schaper(Artificial Intelligence, AI Tools)
Albert Schaper, an expert in artificial intelligence, has evaluated Solidroad for Conversational AI and rates it 4.0/5 based on 1 user review. The tool demonstrates particular strength for business executives who need artificial intelligence capabilities.
Solidroad is an AI-powered quality management platform that reviews 100% of customer interactions across phone, chat, video, and email. It provides automated QA, conversation analytics, and generates custom AI simulations for training human and AI agents to improve CX performance.
Understanding the core functionality and approach of Solidroad.
Solidroad meters activity so invoices mirror real adoption instead of seat assumptions. Experiments can scale without renegotiating budgets every quarter. Usage-based billing keeps costs aligned with real adoption.
Explore the powerful features that make Solidroad stand out.
The AI adapts to your communication style and preferences over time. Currently optimized for Web App.
Type-safe SDKs provide autocomplete and compile-time checks for faster development.
Solidroad consolidates data to expose actionable insights quickly. Analytics and reporting surface the metrics needed to act quickly.
Self-service resources plus agent assist features shorten resolution times. Support leaders get knowledge, automation, and collaboration in one place.
Discover how different audiences leverage Solidroad for their specific needs.
Reduce support ticket volume by answering FAQs automatically around the clock. Support leaders get knowledge, automation, and collaboration in one place.
Support teams use Solidroad to prep tickets automatically, centralize knowledge, and hit SLA goals consistently. Support leaders get knowledge, automation, and collaboration in one place.
Stakeholders can answer ad hoc questions without waiting on a manual request queue. Analytics and reporting surface the metrics needed to act quickly.
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