Empathic AI Agents for commerce
Based on user reviews
Rating Distribution
Marcus_Chen_81
24 days ago
We integrated Siena into our Shopify store about three months ago. The CoRE engine genuinely handles complex order issues without deflecting to my team - cancellations, subscription changes, even angry customers. Previously we'd lose maybe 15% of conversations to the robotic chatbot experience. Now? Response times dropped dramatically and our satisfaction scores ticked up. Not perfect for every edge case, but the 80% automation rate they claim is realistic. Worth the investment if customer service bottleneck is hurting your business.
Albert Schaper(Artificial Intelligence, AI Tools)
Albert Schaper, an expert specializing in artificial intelligence, has reviewed Siena AI for Conversational AI and rates it 4.0/5 based on 1 user review. The tool shows particular promise for marketing professionals who work with artificial intelligence tools regularly.
Pricing: starts at $750 / month(Updated February 2026)
Platform fee $750/month, Automation Pack $0.90 per ticket, custom pricing based on volume; contact for details
Usage Model: API Calls, Pay-as-You-Go — ensuring you only pay for what you actually use.
Usage-based pricing at starts at $750 / month means Siena AI bills marketing professionals based on their actual conversational ai consumption. This pay-per-use model is ideal for projects with varying intensity, as costs automatically adjust to your usage. For marketing professionals who need conversational ai tools occasionally, usage-based pricing prevents paying for unused capacity.
Siena AI is an empathic, autonomous customer service platform designed for commerce businesses, combining human empathy with intelligent AI automation for omnichannel interactions, issue resolution, and personalized shopper engagement.
Understanding the core functionality and approach of Siena AI.
Siena AI meters activity so invoices mirror real adoption instead of seat assumptions. Experiments can scale without renegotiating budgets every quarter. Usage-based billing keeps costs aligned with real adoption.
Explore the powerful features that make Siena AI stand out.
The AI adapts to your communication style and preferences over time. Currently optimized for Web App.
Official SDKs handle authentication, retries, and error handling automatically.
Siena AI coordinates processes across teams so automation handles repetitive tasks. Automation handles the repetitive work so teams can focus on strategy.
Dashboards and analytics surface the metrics teams need to act. Analytics and reporting surface the metrics needed to act quickly.
Self-service resources plus agent assist features shorten resolution times. Support leaders get knowledge, automation, and collaboration in one place.
Discover how different audiences leverage Siena AI for their specific needs.
Reduce support ticket volume by answering FAQs automatically around the clock. Support leaders get knowledge, automation, and collaboration in one place.
Product teams lean on Siena AI to test features, gather feedback, and prioritize roadmaps using real data. Analytics and reporting surface the metrics needed to act quickly.
Siena AI adds AI assistance to ticketing and knowledge bases—ideal for scaling support operations. Support leaders get knowledge, automation, and collaboration in one place.
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Use this page as a starting point to evaluate Siena AI alongside similar options. Our directory focuses on practical details that matter for adoption—capabilities, pricing signals, integrations, and real audiences—so you can shortlist with confidence and move from exploration to evaluation faster.
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