"AI-powered customer support for modern teams"
Typical plan: $267 / month
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Regina Lee
Regina Lee recommends Pylon for Productivity & Collaboration applications. Regina Lee's expertise in AI tools makes this assessment particularly valuable for business executives seeking Productivity & Collaboration solutions.
Pricing: $177 – $973 / month(Updated October 2025)
Starter: $59/seat/month (min 3 seats); Professional: $89/seat/month (min 3 seats, AI Assistant +$50/seat/month); Enterprise: $139/seat/month (min 7 seats, AI Agents add-on starts at $100/month or $0.50/ticket); volume-based Enterprise AI features available.
Usage Model: API Calls, Pay-as-You-Go — ensuring you only pay for what you actually use.
Pylon's subscription model at $177 – $973 / month provides business executives with consistent productivity & collaboration access. Monthly subscriptions include all features, updates, and support, making financial planning easier. For business executives who rely on productivity & collaboration tools regularly, this pricing structure ensures continuous access and excellent value.
Pylon is an AI-powered customer support platform for B2B teams, offering AI agents, automated ticketing, knowledge management, and internal collaboration to streamline support workflows, improve response times, and enhance feedback analysis.
Understanding the core functionality and approach of Pylon.
Pay-as-you-go pricing means Pylon costs scale with your actual usage. No wasted spend on unused seats or features you don't need yet. Usage-based billing keeps costs aligned with real adoption.
Explore the powerful features that make Pylon stand out.
Long-form discussions stay coherent even across multiple sessions. Currently optimized for Web App.
Official API docs and clear auth flows—ideal for custom automations. Automation handles the repetitive work so teams can focus on strategy.
Official SDKs handle authentication, retries, and error handling automatically.
Automation frees time for strategic initiatives while maintaining consistency. Automation handles the repetitive work so teams can focus on strategy.
Decision-makers get real-time context without waiting on manual reporting. Analytics and reporting surface the metrics needed to act quickly.
Discover how different audiences leverage Pylon for their specific needs.
Escalate complex queries to human agents seamlessly when needed. Support leaders get knowledge, automation, and collaboration in one place.
Product teams lean on Pylon to test features, gather feedback, and prioritize roadmaps using real data. Analytics and reporting surface the metrics needed to act quickly.
Pylon adds AI assistance to ticketing and knowledge bases—ideal for scaling support operations. Support leaders get knowledge, automation, and collaboration in one place.
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Take your tool to the next level with Featured placements, Academy mentions with high-authority backlinks, 48h Fast‑Track listing, Newsletter features to thousands of AI practitioners, and exclusive Data/API access for growth insights.
Use this page as a starting point to evaluate Pylon alongside similar options. Our directory focuses on practical details that matter for adoption—capabilities, pricing signals, integrations, and real audiences—so you can shortlist with confidence and move from exploration to evaluation faster.
For a structured head‑to‑head, try the comparison view: Compare AI tools. To stay current with launches, model updates, and research breakthroughs, visit AI News. New to the space? Sharpen your understanding with AI Fundamentals.
Before adopting any tool, model your total cost at expected usage, verify integration coverage and API quality, and review privacy, security, and compliance. A short pilot on a real workflow will reveal reliability and fit quickly. Bookmark this site to track updates to Pylon and the broader ecosystem over time.
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