What is Kayako and what does it do?
Kayako is Customer service made personal. Kayako is an AI-powered help desk and customer support platform that automates repetitive service tasks, consolidates customer interactions into a single view, and provides instant resolutions through omnichannel support, live chat, smart ticketing, and a self-updating knowledge base. Available on Web App, Mobile App, Kayako is designed to enhance productivity and deliver professional-grade productivity & collaboration capabilities.
How much does Kayako cost?
Kayako offers Subscription, Enterprise, Contact for Pricing pricing options. Plans formerly started at $15/agent/month; current public pricing is $79/month for Kayako One. Additional/legacy plans or pricing may require contacting sales. No free tier. Pricing subject to custom ... Current estimates suggest pricing from Starts at $79 / month. Pricing is designed to scale with your needs, from individual users to enterprise teams. For the most current pricing details and plan comparisons, visit the official Kayako pricing page or contact their sales team for custom enterprise quotes.
What platforms does Kayako support?
Kayako is available on Web App, Mobile App. The web application provides full functionality directly in your browser without requiring downloads. Mobile apps enable you to work on-the-go with synchronized data across devices. This multi-platform approach ensures you can use Kayako wherever and however you work best.
What file formats does Kayako support?
Kayako accepts Text-based customer inquiries from various channels like email, chat, and social media. as input formats, making it compatible with your existing files and workflows. Output is delivered in Organized tickets, reports, and analytics for tracking and resolving customer issues efficiently., ensuring compatibility with downstream tools and platforms. This format flexibility allows seamless integration into diverse tech stacks and creative pipelines. Whether you're importing data, exporting results, or chaining multiple tools together, Kayako handles format conversions efficiently without manual intervention.
Who develops and maintains Kayako?
Kayako is developed and maintained by Kayako, based in United Kingdom. Most recently updated in October 2025, the platform remains actively maintained with regular feature releases and bug fixes. This ongoing commitment ensures Kayako stays competitive and aligned with industry best practices.
How do I get access to Kayako?
Kayako is freely available to everyone without registration requirements. You can start using the platform immediately without going through lengthy approval processes.
How is usage measured and billed in Kayako?
Kayako uses Seats, Pay-as-You-Go as billing metrics. Seat-based pricing charges per user, making it straightforward for team collaboration scenarios. This usage model ensures you only pay for what you actually use, avoiding unnecessary overhead costs for features you don't need.
What deployment options does Kayako offer?
Kayako supports Cloud deployment configurations. Cloud-hosted options provide instant scalability without infrastructure management overhead. Choose the deployment model that best aligns with your technical requirements, security constraints, and operational preferences.
Who is Kayako best suited for?
Kayako is primarily designed for Customer Service, Business Executives and Product Managers. Professionals in productivity & collaboration find it invaluable for streamlining their daily tasks. Whether you need automation, creative assistance, data analysis, or communication support, Kayako provides valuable capabilities for multiple use cases and skill levels.
Does Kayako offer APIs or SDKs?
Yes, Kayako provides SDK support for Python, JavaScript/TypeScript. This enables developers to integrate the tool's capabilities into custom applications.
Does Kayako receive regular updates?
Kayako is actively maintained with regular updates to improve features, security, and performance. Kayako continuously develops the platform based on user feedback and industry advancements. Updates typically include new AI capabilities, interface improvements, bug fixes, and security patches. Comprehensive API documentation is kept current with each release, making it easy for developers to leverage new features. Staying up-to-date ensures you benefit from the latest AI advancements and best practices in productivity & collaboration.
What do users say about Kayako?
Kayako has received 1 user review with an average rating of 4.0 out of 5 stars. This solid rating indicates the tool meets or exceeds most users' expectations across various use cases. Additionally, Kayako has received 5 upvotes from the community, indicating strong interest and recommendation. Reading detailed reviews helps you understand real-world performance, common use cases, and potential limitations before committing to the platform.
Is the information about Kayako up-to-date and verified?
Yes, Kayako's listing was last verified by our team by our editorial team. We regularly review and update tool information to maintain accuracy. Our verification process checks pricing accuracy, feature availability, platform support, and official links. If you notice outdated information, you can submit corrections through our community contribution system to help keep the directory current and reliable for all users.
How does Kayako compare to other Productivity & Collaboration tools?
Kayako distinguishes itself in the Productivity & Collaboration category through its comprehensive feature set and professional-grade capabilities. When evaluating options, consider your specific requirements around pricing, features, integrations, and compliance to determine the best fit for your use case.
How difficult is it to learn Kayako?
The learning curve for Kayako varies depending on your experience level and use case complexity. Comprehensive API documentation supports developers who need to integrate the tool programmatically. Most users report becoming productive within a few days depending on their background. Kayako balances powerful capabilities with intuitive interfaces to minimize the time from signup to value delivery.
How often is Kayako updated with new features?
Kayako was most recently updated in October 2025, indicating regular maintenance and improvements. Kayako maintains a development roadmap informed by user feedback and market trends. Regular updates typically include performance optimizations, bug fixes, security patches, and new capabilities that expand the tool's functionality. Users can expect continued improvements as the product matures.
What support resources are available for Kayako?
Kayako provides multiple support channels to help users succeed. Comprehensive API documentation covers technical integration details, code examples, and troubleshooting guides. Kayako typically offers additional support through email, chat, or ticketing systems depending on your plan. The combination of self-service resources and direct support channels ensures you can resolve issues quickly and maximize your investment in the platform.
Is Kayako a reliable long-term choice?
When evaluating Kayako for long-term use, consider several indicators: Development by Kayako provides organizational backing and accountability. Growing community interest indicates positive momentum. High user satisfaction ratings suggest the platform delivers on its promises. Recent updates demonstrate active maintenance and feature development. Consider your specific requirements, budget constraints, and risk tolerance when making long-term platform commitments.
