Based on user reviews
Rating Distribution
Ethan Carrillo
3 months ago
Centralizing chat, email, and tickets in Desku felt like a major step up for our support. My team switched from Freshdesk about six weeks ago, and the shift to handling everything from one dashboard really sped up our response time. The AI CoPilot feeds us customer details instantly, and automated replies filter out a ton of repetitive requests. Integrating with Shopify and WooCommerce worked better than I expected, and our agents got comfortable with the UI after just a day or two. On the downside, some advanced features are still under development and a few small glitches have popped up, but the support team jumps in fast when there’s an issue. If you need a reliable, affordable platform to keep customer support efficient for e-commerce, Desku is a smart bet.
Albert Schaper(Artificial Intelligence, AI Tools)
Albert Schaper, an expert specializing in artificial intelligence, has reviewed Desku for Conversational AI and rates it 4.0/5 based on 1 user review. The tool shows particular promise for customer service who work with artificial intelligence tools regularly.
Pricing: $0 – $112 / month(Updated November 2025)
Free plan available. Paid plans start at $19/agent/month, $39/month flat, higher tiers at $62, $70, $90, $112/month. Enterprise and custom pricing available on request.
Usage Model: API Calls, Pay-as-You-Go — ensuring you only pay for what you actually use.
Desku provides a free tier that's ideal for customer service testing conversational ai tools. Free users can explore core features and understand how the platform works. Paid plans expand capabilities significantly, offering advanced features, increased limits, and priority support for customer service building professional conversational ai workflows.
Desku is an AI-powered customer service platform designed for SMBs and e-commerce businesses. It centralizes support channels with features like live chat, ticketing, knowledge base, AI chatbots, and smart automations to streamline customer interactions and improve support efficiency.
Understanding the core functionality and approach of Desku.
Usage-based pricing keeps Desku aligned with actual consumption. Finance teams pay only for the outcomes the organization really uses. Usage-based billing keeps costs aligned with real adoption.
Explore the powerful features that make Desku stand out.
Long-form discussions stay coherent even across multiple sessions. Currently optimized for Web App.
Official API docs and clear auth flows—ideal for custom automations. Automation handles the repetitive work so teams can focus on strategy.
SDKs for Python and JavaScript/TypeScript remove boilerplate and shorten the path to production.
Automation frees time for strategic initiatives while maintaining consistency. Automation handles the repetitive work so teams can focus on strategy.
Desku consolidates data to expose actionable insights quickly. Analytics and reporting surface the metrics needed to act quickly.
Discover how different audiences leverage Desku for their specific needs.
Desku provides instant responses to customers while maintaining brand voice and accuracy. Support leaders get knowledge, automation, and collaboration in one place.
Integrate Desku into existing development tools for seamless workflow enhancement. Automation handles the repetitive work so teams can focus on strategy.
Data-driven product decisions reduce guesswork and improve success rates. Analytics and reporting surface the metrics needed to act quickly.
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Understand core concepts like LLMs and Machine Learning.
Master search, filtering, and comparison to find the perfect tool.
Learn to craft effective prompts to command AI models.
Integrate AI into your daily workflows ethically and effectively.
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Use this page as a starting point to evaluate Desku alongside similar options. Our directory focuses on practical details that matter for adoption—capabilities, pricing signals, integrations, and real audiences—so you can shortlist with confidence and move from exploration to evaluation faster.
For a structured head‑to‑head, try the comparison view: Compare AI tools. To stay current with launches, model updates, and research breakthroughs, visit AI News. New to the space? Sharpen your understanding with AI Fundamentals.
Before adopting any tool, model your total cost at expected usage, verify integration coverage and API quality, and review privacy, security, and compliance. A short pilot on a real workflow will reveal reliability and fit quickly. Bookmark this site to track updates to Desku and the broader ecosystem over time.
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