Tidio is an all-in-one AI customer service software suite that provides businesses with live chat, help desk, AI-powered chatbots, automated workflows, and lead generation tools to streamline client communication and resolve up to 67% of support queries automatically.
"Communicate faster. Get closer."
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Upvotes | 15 | 296 | 314 | 332 |
Avg. Rating | N/A | 5.0 | 5.0 | 4.7 |
Slogan | Communicate faster. Get closer. | Unified AI and cloud for every enterprise: models, agents, infrastructure, and scale. | Build powerful AI-powered apps—no code required. | Build, automate, and scale AI-powered business solutions with the #1 enterprise platform. |
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Pricing Model | Freemium Enterprise Contact for Pricing | Freemium Pay-per-Use Enterprise Contact for Pricing | Freemium Enterprise Contact for Pricing | Subscription Pay-per-Use Enterprise Contact for Pricing |
Pricing Details | Tidio offers a Free plan with limited features; paid plans include Starter (from ~$24-29/month), Growth (from ~$49-59/month), Plus (from $749/month, contact for details), and Premium (from $2,999/month, contact for details). Most AI-powered features require add-ons at extra cost. Plans and limits have changed in 2025, with key features like conversations and automations now gated by tier and add-ons. | Free tier; Pro at $19.99/month; Ultra at $249.99/month; Vertex AI usage-based pricing; Enterprise/committed plans available via sales. | Free plan: 5 daily credits. Pro: $25/month, 100 monthly credits (plus 5 free daily credits). Business: $50/month, same credits as Pro with advanced features. Teams is no longer a standalone plan. Enterprise: custom pricing and custom message limits. | Sales Cloud Essentials $25/user/month, Professional $80, Enterprise $165, Unlimited $330, Unlimited+ $500 (all USD, per user/month); Agentforce Flex Credits pay-per-action (20 credits = $0.10/action); Slack Business+ $15/user/month; Enterprise+ plan—contact for pricing. Large deployments and advanced customizations are negotiated case-by-case. |
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Target Audience | Business Executives, Entrepreneurs, Customer Service | Software Developers, Scientists, Product Managers, Business Executives, Entrepreneurs, Educators, Students, Customer Service, Healthcare Providers | Software Developers, Entrepreneurs, Product Managers, Content Creators | Software Developers, Marketing Professionals, Business Executives, Entrepreneurs, Product Managers, Customer Service |
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Tidio charges based on real activity, making it ideal for variable workloads. Budget planning becomes simpler when costs directly reflect output volume. Usage-based billing keeps costs aligned with real adoption.
Tidio remembers previous conversations to provide consistent, context-aware responses. Currently optimized for Web App.
Official API docs and clear auth flows—ideal for custom automations. Automation handles the repetitive work so teams can focus on strategy.
SDKs (e.g., JavaScript/TypeScript) help dev teams launch prototypes quickly.
Trigger-based flows keep work moving without extra check-ins. Automation handles the repetitive work so teams can focus on strategy.
Knowledge, automation, and collaboration help support teams maintain SLAs. Support leaders get knowledge, automation, and collaboration in one place.
Support teams deploy Tidio to handle common questions, freeing agents for complex issues. Support leaders get knowledge, automation, and collaboration in one place.
Agents resolve issues faster because context and recommended responses are surfaced instantly. Support leaders get knowledge, automation, and collaboration in one place.
Operations teams rely on Tidio to orchestrate tasks across departments. Integrations with Plugin/Integration and API keep work connected.
Tidio offers a Free plan with limited features; paid plans include Starter (from ~$24-29/month), Growth (from ~$49-59/month), Plus (from $749/month, contact for details), and Premium (from $2,999/month, contact for details). Most AI-powered features require add-ons at extra cost. Plans and limits have changed in 2025, with key features like conversations and automations now gated by tier and add-ons.
Usage Model: Pay-as-You-Go — ensuring you only pay for what you actually use.
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