What is Gorgias and what does it do?
Gorgias is Customer support made easy. Gorgias is an AI-powered customer experience platform built specifically for ecommerce brands, offering a unified helpdesk for customer support across email, chat, social media, SMS, and voice, with deep Shopify integration that enables order management, refunds, and edits directly from support tickets, plus AI automation features including an AI Agent for automating up to 60% of common support queries and a Shopping Assistant for pre-sale product recommendations to drive revenue. Available on Web App, Browser Extension, API and 1 more platforms, Gorgias is designed to enhance productivity and deliver professional-grade conversational ai capabilities.
How much does Gorgias cost?
Gorgias offers Subscription, Enterprise, Contact for Pricing pricing options. Starter $10/month for 50 tickets, Basic $60/month for 300 tickets, Pro $360/month for 2,000 tickets, Advanced $900/month for 5,000 tickets, Enterprise custom pricing. All prices in USD. Additional tic... Current estimates suggest pricing from $10 – $900 / month. Pricing is designed to scale with your needs, from individual users to enterprise teams. For the most current pricing details and plan comparisons, visit the official Gorgias pricing page or contact their sales team for custom enterprise quotes.
Is Gorgias secure and compliant with data privacy regulations?
Gorgias takes data privacy seriously and implements industry-standard security measures. Data is hosted in Global, providing transparency about where your information resides. For comprehensive details about data handling, encryption, and privacy practices, review their official privacy policy. Security and compliance are continuously updated to meet evolving industry standards.
What platforms does Gorgias support?
Gorgias is available on Web App, Browser Extension, API, Plugin/Integration. The web application provides full functionality directly in your browser without requiring downloads. API access allows developers to integrate Gorgias capabilities directly into their own applications and workflows. This multi-platform approach ensures you can use Gorgias wherever and however you work best.
What file formats does Gorgias support?
Gorgias accepts Support tickets, customer queries, chat transcripts as input formats, making it compatible with your existing files and workflows. Output is delivered in Automated responses, ticket categorization, customer insights, ensuring compatibility with downstream tools and platforms. This format flexibility allows seamless integration into diverse tech stacks and creative pipelines. Whether you're importing data, exporting results, or chaining multiple tools together, Gorgias handles format conversions efficiently without manual intervention.
Who develops and maintains Gorgias?
Gorgias is developed and maintained by Gorgias, based in United States. Most recently updated in October 2025, the platform remains actively maintained with regular feature releases and bug fixes. This ongoing commitment ensures Gorgias stays competitive and aligned with industry best practices.
How do I get access to Gorgias?
Gorgias is freely available to everyone without registration requirements. You can start using the platform immediately without going through lengthy approval processes.
How is usage measured and billed in Gorgias?
Gorgias uses Pay-as-You-Go, Seats as billing metrics. Seat-based pricing charges per user, making it straightforward for team collaboration scenarios. This usage model ensures you only pay for what you actually use, avoiding unnecessary overhead costs for features you don't need.
What deployment options does Gorgias offer?
Gorgias supports Cloud deployment configurations. Cloud-hosted options provide instant scalability without infrastructure management overhead. Choose the deployment model that best aligns with your technical requirements, security constraints, and operational preferences.
Who is Gorgias best suited for?
Gorgias is primarily designed for Customer Service, Business Executives and Entrepreneurs. Professionals in conversational ai find it invaluable for streamlining their daily tasks. Whether you need automation, creative assistance, data analysis, or communication support, Gorgias provides valuable capabilities for multiple use cases and skill levels.
Are there video tutorials available for Gorgias?
Yes! Gorgias offers video tutorials including "Gorgias Tutorial For Beginners | How To Use Gorgias" to help you get started quickly and master key features. Video content provides step-by-step walkthroughs that complement written documentation, making it easier to visualize workflows and understand best practices. These tutorials cover everything from basic setup to advanced techniques, ensuring users of all skill levels can leverage the platform effectively. Visual learning materials are particularly helpful for onboarding new team members or exploring complex features that benefit from demonstration.
Does Gorgias offer APIs or SDKs?
Yes, Gorgias provides SDK support for Python, JavaScript/TypeScript. This enables developers to integrate the tool's capabilities into custom applications.
Does Gorgias receive regular updates?
Gorgias is actively maintained with regular updates to improve features, security, and performance. Gorgias continuously develops the platform based on user feedback and industry advancements. Updates typically include new AI capabilities, interface improvements, bug fixes, and security patches. Comprehensive API documentation is kept current with each release, making it easy for developers to leverage new features. Staying up-to-date ensures you benefit from the latest AI advancements and best practices in conversational ai.
What do users say about Gorgias?
Gorgias has received 2 user reviews with an average rating of 4.0 out of 5 stars. This solid rating indicates the tool meets or exceeds most users' expectations across various use cases. Additionally, Gorgias has received 27 upvotes from the community, indicating strong interest and recommendation. Reading detailed reviews helps you understand real-world performance, common use cases, and potential limitations before committing to the platform.
Is the information about Gorgias up-to-date and verified?
Yes, Gorgias's listing was last verified recently by our editorial team. This recent verification ensures all information reflects the current state of the platform. Our verification process checks pricing accuracy, feature availability, platform support, and official links. If you notice outdated information, you can submit corrections through our community contribution system to help keep the directory current and reliable for all users.
How does Gorgias compare to other Conversational AI tools?
Gorgias distinguishes itself in the Conversational AI category through its comprehensive feature set and professional-grade capabilities. Multi-platform support across 4 platforms provides flexibility that single-platform alternatives lack. When evaluating options, consider your specific requirements around pricing, features, integrations, and compliance to determine the best fit for your use case.
How difficult is it to learn Gorgias?
The learning curve for Gorgias varies depending on your experience level and use case complexity. Video tutorials offer visual guidance that accelerates the onboarding process. Comprehensive API documentation supports developers who need to integrate the tool programmatically. Most users report becoming productive within a few days depending on their background. Gorgias balances powerful capabilities with intuitive interfaces to minimize the time from signup to value delivery.
How often is Gorgias updated with new features?
Gorgias was most recently updated in October 2025, demonstrating active ongoing development. Gorgias maintains a development roadmap informed by user feedback and market trends. Regular updates typically include performance optimizations, bug fixes, security patches, and new capabilities that expand the tool's functionality. This frequent update cadence ensures the platform stays current with rapidly evolving AI technologies.
What support resources are available for Gorgias?
Gorgias provides multiple support channels to help users succeed. Comprehensive API documentation covers technical integration details, code examples, and troubleshooting guides. Privacy policy documentation explains data handling practices and compliance measures. Video tutorials demonstrate features visually for different learning preferences. Gorgias typically offers additional support through email, chat, or ticketing systems depending on your plan. The combination of self-service resources and direct support channels ensures you can resolve issues quickly and maximize your investment in the platform.
Is Gorgias a reliable long-term choice?
When evaluating Gorgias for long-term use, consider several indicators: Development by Gorgias provides organizational backing and accountability. Growing community interest indicates positive momentum. High user satisfaction ratings suggest the platform delivers on its promises. Recent updates demonstrate active maintenance and feature development. Consider your specific requirements, budget constraints, and risk tolerance when making long-term platform commitments.
