DigitalGenius provides AI solutions to automate and improve customer service processes using natural language understanding and deep learning.
"Transforming customer service with AI"
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Upvotes | 1 | 332 | 291 | 703 |
Avg. Rating | N/A | 4.7 | 4.5 | 5.0 |
Slogan | Transforming customer service with AI | Build, automate, and scale AI-powered business solutions with the #1 enterprise platform. | Chat, create, and manage AI characters—powerful automation, privacy, and control for everyone. | Open-weight, efficient AI models for advanced reasoning and research. |
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Pricing Model | Enterprise | Subscription Pay-per-Use Enterprise Contact for Pricing | Freemium Pay-per-Use Enterprise Contact for Pricing | Pay-per-Use Enterprise |
Pricing Details | Pricing is available upon request and is tailored based on the specific needs of each business. | Sales Cloud Essentials $25/user/month, Professional $80, Enterprise $165, Unlimited $330, Unlimited+ $500 (all USD, per user/month); Agentforce Flex Credits pay-per-action (20 credits = $0.10/action); Slack Business+ $15/user/month; Enterprise+ plan—contact for pricing. Large deployments and advanced customizations are negotiated case-by-case. | Free tier allows 40 messages/day; Pro plan $14/month or $11/month if billed annually; Team plan $39/month or $32/month if billed annually; third-party APIs (e.g. OpenAI, Anthropic) via pay-per-use; Enterprise/custom pricing available. | API token-based: For deepseek-chat (V3.2-Exp, Oct 2025): Input (cache hit) $0.035/1M, Input (cache miss) $0.28/1M, Output $0.84/1M. For deepseek-reasoner: Input (cache hit) $0.07/1M, Input (cache miss) $0.275/1M, Output $1.10/1M. No subscription or free tier; custom enterprise pricing by contact. |
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Target Audience | Customer Service, Business Executives, Marketing Professionals | Software Developers, Marketing Professionals, Business Executives, Entrepreneurs, Product Managers, Customer Service | AI Enthusiasts, Software Developers, Content Creators, Marketing Professionals, Business Executives, Entrepreneurs, Educators, Students, Customer Service, Product Managers, Healthcare Providers | Software Developers, Scientists, Business Executives, Content Creators, AI Enthusiasts, Students, Product Managers, Entrepreneurs |
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DigitalGenius charges based on real activity, making it ideal for variable workloads. Budget planning becomes simpler when costs directly reflect output volume. Usage-based billing keeps costs aligned with real adoption.
The AI adapts to your communication style and preferences over time. Currently optimized for Web App.
Official API docs and clear auth flows—ideal for custom automations. Automation handles the repetitive work so teams can focus on strategy.
Developers get client libraries that smooth integration work.
Trigger-based flows keep work moving without extra check-ins. Automation handles the repetitive work so teams can focus on strategy.
Self-service resources plus agent assist features shorten resolution times. Support leaders get knowledge, automation, and collaboration in one place.
Reduce support ticket volume by answering FAQs automatically around the clock. Support leaders get knowledge, automation, and collaboration in one place.
Support teams use DigitalGenius to prep tickets automatically, centralize knowledge, and hit SLA goals consistently. Support leaders get knowledge, automation, and collaboration in one place.
Bots, rules, and triggers ensure nothing gets stuck in manual queues. Integrations with Plugin/Integration keep work connected.
Pricing is available upon request and is tailored based on the specific needs of each business.
Usage Model: API Calls, Pay-as-You-Go — ensuring you only pay for what you actually use.
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